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Dive Centre Coordinators

We are looking for full time Customer Service Representatives.

Diving Adelaide is Adelaide’s largest scuba diving centre, providing scuba diving training, guided tours, rental equipment, dive gear sales and online sales through Online Dive Gear, one of the largest dive gear web shops in the country.

We are a high tech, fast-growing company in one of the most fun and exciting industries in the country so if you’re looking for a career in e-commerce, retail, marketing, sales or customer service then this is where you need to be!

You will be on the front lines working with the dive centre’s busy shop coordinator team, assisting the managers with administrative tasks and the sales team with product sales.

We’ve pulled together the most talented people from a wide range of industries all with a passion for life, the ocean and the diving industry. If you have good work ethic, administrative experience and/or sales experience and a positive big smile attitude, then we’d love to welcome you to the team!

Positions are available immediately.

Main Tasks

Administrative Support - answering customer emails and phone calls, assisting customers with online sales and providing quotes, following up on online sales and abandoned carts and solving customers issues.
Retail Sales (In Person) - providing advice and assisting customers with in store purchases. At Diving Adelaide we offer services (such as cylinder air fills and small gear adjustments on customer gear) as well as the largest selection of dive gear, spearfishing and freediving brands and gear in South Australia.
Bookings - assisting customers with dive course and dive tour bookings.

Job Requirements

Excellent verbal and written communication skills
High level organisation skills
Digital literacy
Proactive approach and big smile attitude
Available full time from Tuesday to Saturday (38 hours)
Available for at least 2 years (must be AUS/NZ resident or have a long-term working visa)
We like to take advantage of our staff’s strengths so the job can be moulded to your skill set
Applicants must be legally employable in Australia long-term.

Highly Valued Skills

Sales experience
Front office experience
Admin experience
Creative or web design skills
Content writing skills
Marketing experience
Social media content writing and/or design experience

The ideal candidate is someone who has affinity with the ocean (being a scuba diver is a plus, but not a necessity, as dive training is what we do best), who has a genuine desire to help customers, solve issues and go the extra mile.

What we offer

With the right attitude we can teach you anything! Successful candidates will also receive training for all of the following:

Learn to scuba dive - or further your scuba diving education (optional).
Learn all about the gear - we'll teach you all about scuba diving, snorkelling, freediving and spearfishing gear and you'll have a chance to test much of this out for yourself!
E-Commerce - you'll learn how to work on the world's biggest E-Commerce and POS platforms.
Third party shipping platforms - these integrate with everything. It's like magic, but we'll show you how it works!
We do a LOT of bookings - you'll work with our online booking software to manage them all!
Online rental gear software - this software will become one of your favourite things! Especially in the busy Summer season.

Dive Professionals

We’re always on the lookout for dive professional to expand our dive team!

As the largest dive centre in South Australia, we offer the best opportunity for continuous work! Whether you’re a seasoned pro or just starting in the industry, keen to work a few days each month or full time, looking for a sidegig or a way to live a lifestyle job while earning a decent income, we would love to hear from you!

We run midweek and weekend courses all weeks of the year and social dives, guided tours and refreshers every day of the week!

Candidate must be legally employable (short or long-term) in Australia.

Please send us your resume with a letter of interest and current photo.

Applications will be treated in strict confidence. Previous applicants need not apply.

Selection Process

For successful candidates, becoming a full time Customer Service Representative is an easy 4-step process:

What's it like day to day?

That’s a great question! Here is a snapshot of what becoming a full time Customer Service Representative is like:

Full time shop coordinators work during store opening hours, which are from Tuesday to Saturday, 9-6PM (8.4 hours excluding breaks) on Tuesday and 9-5PM (7.4 hours exluding breaks) the other 4 days.
Part of the day is spent in the office, answering customer enquiries, scheduling customers on courses, inbox management, processing online orders and payments and processing quotes.
Other tasks include: preparing courses and tours and assisting the sales team with in-store sales.
We like to mould each position around the applicant’s strengths. If you’re a star at administration and writing, this will be your core task. If you’re strong in sales (upselling) and quoting, this is what you will focus on.

The job offer:

The successful applicants can expect a job offer consisting of:

Full Time Salary - plus Superannuation of course.
Annual Leave - 4 weeks paid annual leave.
Team Work - a fun and exciting team to work with.
Atmosphere - work in a high tech environment with an amazing vibe (and come to work in shorts every day!)
Diving - dive every weekend or train to become a dive professional (optional)